FAQ
- What do you sell?Bespoke Gifts by Fairy Adventures offers unique keepsakes and home decor for special moments, all hand‑finished in the UK with soft, magical details.
- Are your items handmade?Yes. Each piece is hand‑finished, so small variations in colour or texture are normal and add to the character of the item.
- Do you offer personalisation?Many products can be personalised (for example with names, dates or short messages). Personalisation options are shown on each product page. Please double‑check spellings before you place your order.
- How long will my order take?Most orders are made and dispatched within 3–5 working days. During busy periods (Mother’s Day, Christmas, etc.) this may be slightly longer, but any changes will be shown on the product page.
- Which countries do you ship to?At the moment orders are shipped within the UK only. If you are outside the UK and interested in an item, please contact us and we’ll see what is possible.
- How much is delivery?Delivery costs are shown at checkout and depend on the size and weight of your order. Any free‑delivery offers will be clearly displayed on the website.
- Can I change or cancel my order?If you need to change or cancel your order, please contact us as soon as possible with your order number. Once work has started on a personalised item, changes may not be possible.
- What is your returns policy?Non‑personalised items can usually be returned in original condition within 14 days of delivery; please contact us before sending anything back. Because personalised items are made especially for you, they can only be refunded if there is a mistake or fault.
- My item arrived damaged – what should I do?Please email clear photos of the packaging and the item within 48 hours of delivery. We will work with you to replace or refund the item as quickly as possible.
- You can reach Bespoke Gifts by Fairy Adventures via the contact form on the website or by email at your shop email address. We aim to reply within 1–2 working days.